COMMUNICATION & INTERPERSONAL SKILLS

What is Communication? Communication is defined as transferring information to produce greater understanding. It can be done vocally (through verbal exchanges), through written media (books, websites, and magazines), visually (using graphs, charts, and maps) or non-verbally (body language, gestures, pitch of voice, and tone).

Sieger Outbound Learning on Communication and Interpersonal Skills helps participants to develop the ability to communicate effectively with superiors, colleagues, and staff, no matter what industry the person work in. People in the digital age must know how to effectively convey and receive messages in person as well as digital media.

LEARNING OUTCOMES

Sieger Experiential Learning on Communication Skills enables participants to communicate more clearly and confidently in any situation. The course mainly focuses on how to listen carefully, ask insightful questions, be assertive, and interpret non-verbal signals. Participants will leave with the ability to combine voice tone, body language, and appropriate language into a clear, effective message. This Experiential Learning on Communication Skills will help participants to:

Identify people’s communication styles and needs

Utilise effective communication skills to build strong relationships

Recognise body language, gestures, voice and tones

Prepare better for group communication and be able to demonstrate what clear communication looks like

Demonstrate an understanding of interpersonal skills as part of effective communication processes

Grow relationships through more powerful communication

Develop, implement and promote effective communication techniques

Develop effective listening skills

Improve your communication skills: Become more clear, convincing and persuasive

Use interpersonal skills in the workplace team

Identify the significance of attitudes, values and perceptions in interpersonal communication

The proper use of praise, appreciation and thanks: Always leave on a positive note

Communicate more effectively in person, using the phone, and using email

Handle conflict situations and difficult conversations with the right amount of assertiveness

How to specify the exact meaning, so there is no misunderstanding

RELATED OUTBOUND LEARNING

CRISIS MANAGEMENT

Unplanned eventualities and unexpected incidents represent normal and inevitable elements in the running of any business.

CHANGE MANAGEMENT

Effective change management requires leadership and robust and proven best practice approaches.

CONFLICT MANAGEMENT

Conflict, like change, will always occur given the dynamics of human interactions, it can occur between anyone.

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